Cover for the phone you bought from us. RM12 a month.
Device Protection covers accidental damage to a phone bought from the Unlimited* store, for RM12 a month on your Unlimited* Mobile bill. Add it in chat within 30 days of delivery.
| What you get | Detail |
|---|---|
| Accidental damage | Cracked screens, drops, liquid damage |
| Claims | 2 per 12 months |
| Excess | RM99 per claim, added to your next bill |
| Repair | Collected from you, repaired in 5 working days |
| Beyond repair | Replaced with the same model |
What it does not cover
Loss, theft, cosmetic scratches that do not affect use, deliberate damage, and faults covered by the manufacturer's 12-month warranty.
Making a claim
- Talk to us in chat and say what happened.
- Send photos of the damage when asked: front, back and the screen switched on.
- We confirm your cover and book a courier to collect the phone.
- The repaired or replacement phone comes back within 5 working days.
Details: What does Device Protection cover? and How do I make a claim?