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Can I pay for my phone in instalments?Yes. Phones from RM500 can be paid at 0% interest over 6, 12, 24 or 36 months with a participating bank's credit card. 1 min read → Is Unlimited* Home available at my address?Home fibre covers every Malaysian postcode except 9 rural areas listed here; Mobile and TV work in those areas too. 1 min read → Which router do I have?Find the model on the label underneath, or send us a photo in chat; routers older than 5 years can be upgraded on renewal. 1 min read → Will my phone work on Unlimited* Mobile?Every phone in our store supports 5G and eSIM; other unlocked phones need 5G band n78 for full speed. 1 min read → Where is Unlimited* available?Mobile works nationwide, Home fibre covers most postcodes in Malaysia, TV works anywhere online, and phones ship anywhere in Malaysia. 1 min read → Where is my device order?Orders placed before 2pm leave the same business day and arrive in 3 to 5 business days; tracking comes by email. 1 min read → What is Unlimited*?Unlimited* provides mobile, home fibre and TV across Malaysia, and sells phones online. 1 min read → What does Device Protection cover?RM12 a month covers accidental damage to a phone bought from Unlimited*, with 2 claims a year and a RM99 excess. 1 min read → What happens to my bill if I upgrade mid-cycle?Upgrades start immediately and you pay the price difference only for the days left in the cycle. 1 min read → What do Unlimited* TV plans include?TV Lite RM35 with 1 app, Plus RM69 with 3 apps, Max RM99 with all 6 apps and the Sports Pass. 1 min read → Which Unlimited* Mobile plan is right for me?Mobile Lite RM39, Plus RM69 and Max RM99, with Extra lines from RM20. 1 min read → Which Unlimited* Home plan is right for me?Home Lite 100 Mbps RM89, Plus 300 Mbps RM129, Max 1 Gbps RM189. 1 min read → How much do I save with Unlimited* All?All Lite RM135, All Plus RM209 and All Max RM295 save RM28, RM58 and RM92 a month. 1 min read → How do I read my Unlimited* bill?Plans are billed a month ahead, usage a month behind, and the bill is due 14 days after the bill date. 1 min read → Can I transfer my account to someone else?Yes, with both people verifying ID and no outstanding balance; it takes 3 working days. 1 min read → Which devices can I watch Unlimited* TV on?Smart TVs from 2020, Android TV and Google TV, Apple TV, phones, tablets and web browsers. 1 min read → How do I get the Sports Pass?Included on TV Max; RM30 a month on TV Lite and Plus, live within 15 minutes of adding it. 1 min read → Why is my internet slow or my streaming buffering?Test speed near the router; low everywhere points to the plan or line, low in some rooms points to Wi-Fi coverage. 1 min read → Why do I see \"screen limit reached\"?Channels stream on 2 screens at once on Lite and Plus, 4 on Max; apps follow their own limits. 1 min read → When do I get my router?The installer brings and sets up the router on installation day; it stays Unlimited* property. 1 min read → How does the Roaming Day Pass work?RM15 for 24 hours of roaming data: 3 GB at full speed, then 256 kbps. Mobile Max includes 15 GB of ASEAN roaming. 1 min read → Can I return or exchange a device?Unopened devices can be returned within 7 days of delivery; faulty-on-arrival devices are replaced. 1 min read → Can I keep my number when I switch to Unlimited* Mobile?Yes. Porting completes within 2 working days, and your old SIM works until the switch. 1 min read → My phone has no signal or data. What should I do?Toggle airplane mode, restart, check the Unlimited* line is on for data, and check your full-speed allowance. 1 min read → My Home internet is not working. What should I do?Restart the router, check the lights and cable, then chat with us to check your line or book a technician. 1 min read → What is the Mobile fair usage policy?Every plan is unlimited. Lite slows to 1 Mbps after 40 GB, Plus to 10 Mbps after 200 GB, Max to 10 Mbps after 500 GB. 1 min read → What is the difference between the manufacturer warranty and Device Protection?The 12-month warranty covers defects; Device Protection at RM12 a month covers accidental damage. 1 min read → How do I make a Device Protection claim?Claim in chat with photos of the damage; we collect the phone and return it repaired within 5 working days. 1 min read → What happens if I pay my bill late?No late fee. After 14 days overdue, outgoing calls and data are barred; after 30 days, service is suspended. 1 min read → How does Unlimited* use my personal data?We use your data to deliver, bill and support your services under the PDPA 2010; you can ask for a copy or correction at any time. 1 min read → How do I freeze or unfreeze a service?Ask in chat with your start and end dates; unfreeze early at any time. 1 min read → How long does a refund take?Approved refunds reach your card in 7 to 14 working days; device refunds start after a 2 working day check. 1 min read → How do I sign up for Unlimited* Mobile, Home or TV?Plans are set up in chat: pick a plan, verify your ID, and Mobile goes live the same day. 1 min read → When is my Home installation, and can I reschedule it?Installation is booked within 7 working days, in a 2-hour window; rescheduling is free up to 24 hours before. 1 min read → Can I freeze my service while I am away?Mobile and TV can be frozen for up to 90 days a year at RM10 a month per service; Home cannot. 1 min read → How long does delivery take, and how much does it cost?RM15 flat anywhere in Malaysia, 3 to 5 business days from dispatch. 1 min read → How do I renew my Home contract, and do I get a new router?Renew from 3 months before your contract ends; customers with an older router get a free upgrade. 1 min read → How do I check my claim status, and when do I pay the excess?Ask in chat with your claim number; the RM99 excess appears on your next bill. 1 min read → How do I change my plan?Upgrades start straight away and are prorated; downgrades start on your next bill date. 1 min read → Can I cancel or change my device order?Before dispatch you can cancel or change the delivery address in chat; after dispatch the 7-day return applies. 1 min read → How do I cancel after 14 days, and is there a fee?Home and All carry a 24-month contract; the early termination fee is RM300 or 50% of remaining months, whichever is lower. 1 min read → What add-ons can I buy, and how much do they cost?Every Unlimited* add-on with its price, from RM10 data top-ups to the RM30 Sports Pass. 1 min read → How do I add an Extra line for someone else?Each Extra line has its own unlimited data with 40 GB at full speed; RM30 on Lite, RM25 on Plus, RM20 on Max. 1 min read → How do I add a mesh node?RM15 a month per node, up to 3 per home, delivered in 3 to 5 business days. 1 min read → How do I activate my eSIM?Scan the QR code from your activation email; it takes about 5 minutes on any phone from our store. 1 min read → Can I cancel a new plan within 14 days?Yes. Cancel any plan within 14 days of activation or installation for a full refund of plan charges. 1 min read →

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