Chat with us with the service and the dates, and we set up the freeze while you wait. You can unfreeze early at any time, and the service comes back within 1 hour.
Steps
- Chat with us and say which service to freeze: your Mobile line, an Extra line, or TV.
- Give a start date (today or later) and an end date up to 90 days away.
- We confirm the RM10 monthly freeze fee and the date the service resumes.
- You receive an SMS and email when the freeze starts and 3 days before it ends.
Unfreezing
The service resumes automatically on the end date. To come back early, ask in chat and it resumes within 1 hour, with your normal price prorated from that day.
Related: Holiday freeze eligibility and fees