You can cancel an order or change its delivery address in chat until the order is dispatched. Once it is dispatched, the address is fixed, and the 7-day return for unopened devices applies.
| Change | Before dispatch | After dispatch |
|---|---|---|
| Cancel the order | Full refund including RM15 delivery | Return within 7 days, box unopened |
| Change delivery address | Done in chat straight away | Not possible |
| Change colour or storage | We cancel and you reorder | Return and reorder |
| Send it to someone else | Change the address and recipient name in chat | Not possible |
How to change it
- Chat with us and give your order number.
- Tell us the new address or what you want to change.
- We check that the order has not been dispatched and make the change while you wait. You get an updated confirmation email.
Orders placed before 2pm on a business day are dispatched the same day, so changes are quickest when made soon after ordering.
Related: Where is my device order? and Return or exchange a device