Device orders placed before 2pm on a business day leave our warehouse the same day and arrive within 3 to 5 business days. You receive an email with a tracking number when the order is dispatched.
Check your order
- Open the dispatch email and use the tracking link.
- Or log in and go to Account > Orders.
- Or chat with us and give your order number. We check the status and delivery estimate for you.
Order statuses
| Status | Meaning |
|---|---|
| Confirmed | Payment received, order waiting to be packed |
| Dispatched | Handed to the courier; tracking number emailed |
| Out for delivery | With the driver today; a signature is needed |
| Delivered | Signed for at the delivery address |
Not arrived after 5 business days?
Chat with us with your order number. We check with the courier and, if the parcel is lost, send a replacement or refund the order in full.
Related: Delivery times and fees and Cancel or change a device order