The manufacturer warranty covers defects for 12 months at no cost, and Device Protection covers accidental damage such as a cracked screen for RM12 a month. Every phone from our store comes with the warranty; Device Protection is optional.
| Manufacturer warranty | Device Protection | |
|---|---|---|
| Cost | Included | RM12 a month on your Mobile bill |
| Covers | Manufacturing defects: battery, buttons, cameras, software faults not caused by you | Accidental damage: cracked screens, drops, liquid |
| Length | 12 months from delivery | As long as you keep it |
| Where to claim | Apple or Google authorised service centres in Malaysia | Chat with us |
| Excess | None | RM99 per claim |
| Claims | No limit for genuine defects | 2 per 12 months |
Neither covers loss or theft.
Adding Device Protection
Device Protection can be added in chat within 30 days of your phone's delivery, and it sits on your Unlimited* Mobile account. If you do not have Unlimited* Mobile yet, we set that up in the same chat.
Related: What does Device Protection cover?