Which router do I have?


Your router model is printed on the label underneath. You can also send a photo of the router in chat, and we identify the model for you.

Router Wi-Fi Supplied with Status
TP-Link Archer C50 Wi-Fi 5 Home plans before 2021 Older model, eligible for a free upgrade on renewal
TP-Link Archer C6 Wi-Fi 5 Home Lite Current
TP-Link Archer AX55 Wi-Fi 6 Home Plus Current
TP-Link Archer BE550 Wi-Fi 7 Home Max Current
TP-Link Deco BE65 Wi-Fi 7 mesh Home Max and mesh add-on Current

Older router?

An older router can limit your Wi-Fi speed below your plan speed. Customers with an Archer C50 receive a free current router when they renew their contract. Details: Contract renewal and free router upgrade

Related: No internet connection

Related articles

Why is my internet slow or my streaming buffering?My Home internet is not working. What should I do?How do I add a mesh node?

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