You can renew your Home or All contract from 3 months before it ends, for another 24 months at the current plan price. If you have been with us 5 years or more, or your router is an older model, renewal includes a free current router delivered and set up by a technician.
What renewal gives you
| Item | Detail |
|---|---|
| New term | 24 months from the renewal date |
| Price | The current price of your plan |
| Router upgrade | Free for customers with 5 years or more, or with an older router model |
| Installation | Technician visit at no charge, in a 2-hour window |
How to renew
- Chat with us and ask to renew, or mention it while we help you with something else.
- We check your tenure and router model, and tell you what the renewal includes.
- A team member confirms the renewal and the new contract terms with you.
- We book the technician visit for the new router.
Related: Which router do I have? and Change my plan