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Account and privacy

4 articles

Can I transfer my account to someone else?Yes, with both people verifying ID and no outstanding balance; it takes 3 working days. 1 min read → How does Unlimited* use my personal data?We use your data to deliver, bill and support your services under the PDPA 2010; you can ask for a copy or correction at any time. 1 min read → How do I renew my Home contract, and do I get a new router?Renew from 3 months before your contract ends; customers with an older router get a free upgrade. 1 min read → How do I change my plan?Upgrades start straight away and are prorated; downgrades start on your next bill date. 1 min read →

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