Run a speed test next to the router first. If the speed is low there too, chat with us and we check your line; if it is only low in some rooms, the fix is Wi-Fi coverage, usually a mesh node at RM15 a month.
Find the cause
| What you see | Likely cause | Fix |
|---|---|---|
| Slow next to the router and far away | Line fault or plan too small for your usage | Chat with us for a line check, or upgrade |
| Fast next to the router, slow in some rooms | Wi-Fi coverage | Mesh node, RM15 a month |
| Slow only in the evening on many screens | Plan capacity | Upgrade to Plus or Max |
| One device slow, others fine | The device | Restart it and move it to the 5 GHz network |
How much speed you need
| Use | Needs |
|---|---|
| HD streaming, 1 screen | About 5 Mbps |
| 4K streaming, 1 screen | About 25 Mbps |
| TV Max, 4 screens in 4K | About 100 Mbps, so Home Plus (300 Mbps) or faster |
| Video calls | About 4 Mbps per call |
Quick fixes
- Restart the router.
- Keep the router in the open, off the floor and away from the TV cabinet.
- Use the 5 GHz network on devices close to the router.
- Connect the TV box or smart TV by cable when you can.
Related: Home plans compared and Add a mesh node