Home installation is booked within 7 working days of your ID check, from the email you receive after checkout or in chat with Fin, Monday to Saturday between 9am and 6pm, in a 2-hour arrival window. You can reschedule free of charge in chat up to 24 hours before the appointment.
On the day
- The installer calls 30 minutes before arriving.
- An adult aged 18 or over must be at home.
- The visit takes about 2 hours: fibre termination, router setup, a speed test and Wi-Fi setup on one of your devices.
- Home Max installs include placing your mesh node.
Rescheduling or cancelling a visit
| When | Cost |
|---|---|
| More than 24 hours before | Free, any new slot within the next 14 days |
| Less than 24 hours before, or missed | Free once; after that, we ask you to confirm the slot again in chat the day before |
Chat with us to see the available slots and pick a new one.
Technician visits after installation
The same booking applies when we send a technician for a fault or a router replacement.
Related: Router delivery and No internet connection