Can I keep my number when I switch to Unlimited* Mobile?


Yes. You keep your number by porting it during sign-up, and the switch completes within 2 working days. Your old SIM keeps working until the moment it switches.

What you need

Item Detail
Number Active, and registered in your name with your current provider
ID The same MyKad or passport registered with your current provider
Old account Do not cancel it yourself. The port closes it for you

Postpaid numbers with an outstanding bill or a contract at your current provider can still port, but that provider may bill you for the balance or an early termination fee.

Steps

  1. Choose "Bring my number" when you sign up in chat.
  2. Give the number and confirm your ID through the secure link.
  3. Your Unlimited* eSIM arrives by email. Install it but keep your old SIM in place.
  4. When the port completes, your old SIM loses signal and we send an SMS to your Unlimited* line. Restart your phone.

Related: Activate my eSIM

Related articles

When do I get my router?When is my Home installation, and can I reschedule it?How do I activate my eSIM?

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