Turn airplane mode on for 10 seconds, then off, and restart your phone if that does not help. Then check that the Unlimited* line is switched on for mobile data and how much full-speed data you have left.
Checks
- Airplane mode on for 10 seconds, then off.
- Restart the phone.
- Line settings. iPhone: Settings > Mobile Service, Unlimited* line on and chosen for Mobile Data. Pixel: Settings > Network & internet > SIMs, Unlimited* SIM on and set for mobile data.
- Allowance. Mobile Lite and Extra lines slow to 1 Mbps after 40 GB. Data still works; RM10 adds 10 GB at full speed.
- Bill. Data is barred 14 days after an unpaid due date.
- Location. Outside 5G areas, your phone switches to 4G automatically. In remote spots with no signal, move to open ground or near a town.
Still not working?
Chat with us. We check your line, allowance and any network work in your area, and can send a new eSIM if the old one is faulty.
Related: Mobile fair usage policy and Activate my eSIM