Unlimited* Home and Unlimited* All run on a 24-month contract, and cancelling early costs RM300 or 50% of the remaining monthly fees, whichever is lower. Unlimited* Mobile and TV taken on their own have no contract and need 30 days' notice.
| Service | Contract | To cancel |
|---|---|---|
| Mobile on its own | None | 30 days' notice, no fee |
| TV on its own | None | 30 days' notice, no fee |
| Home | 24 months | Early termination fee before month 24 |
| All | 24 months | Early termination fee before month 24 |
Worked examples
| Plan | Months left | 50% of remaining fees | Fee charged |
|---|---|---|---|
| Home Plus, RM129 | 4 | RM258 | RM258 |
| Home Plus, RM129 | 10 | RM645 | RM300 |
| All Lite, RM135 | 2 | RM135 | RM135 |
Before you go
Chat with us and tell us why you want to leave. If the reason is speed, a fault or the price, we check what we can change on your plan first. If you still want to cancel, we confirm the fee before anything is processed, and you return the router within 14 days.
Related: 14-day cooling-off refund and Change my plan