Ask in chat with your claim number, or just ask about your claim, and we give you the current status and expected return date. The RM99 excess is charged on your next bill after the claim is approved.
| Status | Meaning |
|---|---|
| Claim opened | Details and photos received, cover confirmed |
| Collection booked | Courier date sent by SMS |
| With repair partner | Phone received and being assessed |
| Repaired or replaced | Phone on its way back to you |
| Closed | Phone delivered |
About the excess
- RM99 per approved claim, added to your next bill.
- If the phone turns out to have a manufacturing defect, the warranty covers it, the claim does not count towards your 2 a year, and no excess is charged.
- If the damage is not covered, we return the phone unrepaired at no cost and no excess is charged.
Related: Make a claim