We do not charge a late fee. If a bill stays unpaid 14 days after its due date, outgoing calls and data are barred, and after 30 days overdue the service is suspended.
| Days after due date | What happens |
|---|---|
| 1 | Reminder by SMS and email |
| 7 | Second reminder |
| 14 | Outgoing calls, SMS and data barred. Incoming calls and emergency calls still work. Home and TV keep running |
| 30 | All services on the account suspended |
Getting back online
Services come back within 1 hour of full payment. There is no reconnection fee.
Need more time?
Chat with us before the 14th day. We can check your account and the date your last payment cleared, and a team member can agree a payment date for amounts already billed.
Related: Understand my bill