Mobile, Home and TV plans are set up in chat, since every plan needs an identity check before it goes live. Press Talk to us on any plan page, and Mobile is usually active the same day.
What happens
- Tell us which plan you want, or describe your household and usage and we recommend one.
- For Home, we check your postcode and address are covered.
- We send a secure link to verify your MyKad or passport with a selfie. It takes about 3 minutes.
- For postpaid plans, we run a credit check, which usually clears in minutes.
- Mobile: your eSIM arrives by email. Bringing your number? We start the port at this step.
- Home: we book your installation within 7 working days.
What you need
| Item | Detail |
|---|---|
| Age | 18 or older |
| ID | MyKad, or passport for non-Malaysians |
| Address | Any Malaysian address. For Home, a covered postcode |
Phones and accessories are different. Those go through the store cart and checkout as usual.
Related: Activate my eSIM and Home installation appointment